Reservations Sales Agent

About the role

We are looking for a detail‑oriented Reservations Sales Agent to join the Commercial Department of Hampton by Hilton Batumi Center. In this role you will handle guest reservations, support sales initiatives, and ensure a smooth booking experience for our guests.

Key responsibilities

• Respond promptly to reservation inquiries via phone, email and online channels.
• Enter bookings, cancellations and modifications accurately into the reservation system following Hilton rate and availability guidelines.
• Provide guests with clear information on room types, rates, packages, promotions and hotel services.
• Identify opportunities to upsell or cross‑sell additional services.
• Collaborate with front desk, housekeeping and other departments to ensure seamless guest experiences.
• Assist the Sales Manager with group bookings, corporate accounts and special offers.
• Support front‑office tasks during peak periods and compile reservation reports as required.

Required profile

• Bachelor’s degree in Business Administration, Hospitality Management, Marketing or a related field.
• Previous experience in hotel reservations or front‑office roles is preferred.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Organised, detail‑oriented and able to manage time effectively.

Required skills

• Familiarity with property management systems such as OnQ.
• Experience using Opera reservation system.