Online Support for Social/Interactive Games (Spanish/French)

About the role

Join Concentrix as an Online Support Agent for social and interactive games, assisting players in Spanish or French. You will engage with the gaming community through email, chat, social media, and a dedicated platform, providing friendly and efficient assistance.

Key responsibilities

• Respond to player inquiries via multiple channels (email, chat, social media).
• Provide troubleshooting, game guidance, and account support.
• Maintain accurate records of interactions in the support system.
• Escalate complex issues to senior teams when necessary.
• Contribute to a positive community atmosphere and uphold service standards.

Required profile

• Fluent in Spanish or French (minimum B2 level).
• Experience or strong interest in social/interactive games.
• Excellent written communication and typing skills.
• Organized with good decision‑making and analytical abilities.
• Willingness to work rotating 24/7 shifts.
• Team‑player attitude with strong interpersonal skills.

Required skills

• MS Office

What we offer

• Competitive salary
• Fully paid training
• Medical and life insurance
• Performance bonus
• Transportation allowance
• Meal allowance
• Career development opportunities
• Holiday pay
• Team and Concentrix events