Team Leader – German Language – Telecom & Sales

About the role

The Team Leader, Operations will supervise a group of contact‑center advisors in a German‑language telecom environment, ensuring sales targets and service quality are met.

Key responsibilities

• Supervise daily activities, work and attendance monitoring of advisors in line with company policy and legal requirements.
• Coach and motivate team members to achieve performance metrics and weekly targets.
• Identify performance issues, develop action plans, and implement corrective actions up to termination.
• Ensure service delivery meets contractual KPIs and financial expectations.
• Handle escalated customer calls as a subject‑matter expert.
• Conduct team meetings, organise activities and communicate updates.
• Stay current on internal processes, policies and attend manager development training.

Required profile

• Previous experience in team leading, preferably with support and sales responsibilities.
• Highly motivated with ability to develop and coach team members to meet expectations.
• Strong communication skills in German (C1) and English (B2).
• Ability to work under pressure, multitask, prioritize and meet deadlines.
• Proven capability to mentor, coach and provide direction to a team.