Shift Lead

HiGaming · Tbilissi

New

🇬🇧 English

CRM system Reporting

Job description

Key responsibilities

Monitor and guide a team of customer support agents.
Ensure high performance, adherence to KPIs, and continuous service improvement.
Assist agents in resolving complex cases and provide real‑time support.
Report performance trends and collaborate with management for process optimisation.

Required profile

Minimum 2 years experience in the iGaming sector.
Previous experience as a Shift Lead or Team Lead.
Strong knowledge of customer support processes.
Advanced level of English.

Required skills

CRM system usage.
Reporting and data analysis.

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Published 9 hours ago

Expires 1 month from now

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HiGaming

Tbilissi

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