Customer Support Specialist, Ride-Hailing

About the role

Join Bolt’s fast‑growing ride‑hailing team as a Customer Support Specialist. You will be the first point of contact for riders and drivers, helping them resolve issues across multiple channels while contributing to the overall customer experience.

Key responsibilities

• Learn and master internal tools and programs used by the support team.
• Provide timely assistance to riders and drivers through phone, chat, and email.
• Turn satisfied users into loyal fans by delivering exceptional service.
• Suggest and implement process improvements to increase speed and quality of support.
• Work a hybrid schedule with rotating office and remote shifts.

Required profile

• Minimum 1 year of experience in a customer‑facing role.
• Demonstrated commitment to putting customers first and going the extra mile.
• Passionate about helping others and curious about the root causes of support requests.

Required skills

What we offer

• Monthly gross salary of GEL 2120 plus a quarterly bonus.
• Permanent full‑time contract.
• Hybrid work model with both office‑based and remote shifts.
• Opportunity to shape the future of urban mobility in a high‑impact, fast‑paced environment.