Customer Support Agent

About the role

Join Forward as a Customer Support Agent and become the first point of contact for our iGaming clients. You will assist users through live chat, instant messengers, and email, ensuring every interaction is helpful and professional.

Key responsibilities

• Provide timely and accurate support via live chat, instant messengers, and email.
• Handle customer requests and issues with a focus on service quality and user experience.
• Learn and apply product knowledge, internal procedures, and support guidelines daily.
• Collaborate with internal teams to resolve cases and operational challenges.
• Maintain a professional, customer‑centric approach in all communications.
• Participate in rotating night‑shift schedules as required.

Required profile

• Strong written communication with clear tone.
• Language proficiency: Turkish (B1+), Russian (fluent).
• Customer‑oriented mindset, high empathy, and stress resilience.
• Responsibility, accuracy, and focus in a dynamic environment.
• Basic computer proficiency and quick adaptation to new systems.
• Availability to work from a personal laptop during the first two weeks of training.

Required skills

What we offer

• Children allowance
• Mental health support
• Sport activities
• Language courses
• Automotive services
• Veterinary services
• Home‑office setup assistance
• Dental services
• Books and stationery
• Training compensation