Shift Lead

About the role

CoreStar is a dynamic technology company supporting partners in heavy‑load industries with high‑performance solutions. Our expert teams bring a startup‑driven mindset, focusing on innovation, collaboration, and efficiency in every project. At CoreStar, you’ll have the opportunity to grow your skills, tackle exciting challenges, and directly contribute to impactful products.

Key responsibilities

• Monitor and guide a team of customer support agents.
• Ensure high performance, adherence to KPIs, and continuous service improvement.
• Assist agents in resolving complex cases and provide real‑time support.
• Report performance trends and collaborate with management for process optimization.

Required profile

• Minimum 2 years of experience leading support teams.
• Previous experience as a Shift Lead or Team Lead.

Required skills

• Experience with CRM systems.
• Ability to generate and interpret reports.

What we offer

• 18 non‑service delivery days per year.
• Full paid onboarding and continuous training.
• Competitive salary, reviewed annually.
• Birthday presents from the company.
• Partial reimbursement for English and Greek language classes after 3 months of service.