Customer Support Agent – Hybrid (Tbilisi)

About the role

Fitnet is expanding its customer support team to provide fast, high‑quality, customer‑first service for several e‑commerce brands. As a Customer Support Agent you will be the main point of contact for customers across phone, email, live chat and social media.

Key responsibilities

• Answer inbound calls promptly and professionally.
• Make outbound calls for satisfaction surveys and order verification.
• Respond to emails within the defined SLA.
• Manage live‑chat conversations and handle multiple customers simultaneously.
• Engage with customers on social channels such as Facebook and Instagram.
• Continuously update product and policy knowledge.
• Participate in team meetings, trainings and process‑improvement initiatives.

Required profile

• Minimum 1 year of experience in a customer support team.
• Fluent in Georgian and English, both written and spoken.
• Experience handling multiple support channels.
• Willingness to work rotating shifts, including weekends.
• Team player with strong communication skills.
• Quick and effective problem‑solver who can multitask.

Required skills

What we offer

• Career growth opportunities.
• Training and development programs.
• A friendly, collaborative work environment.