French-speaking Customer Support Representative

About the role

Helfy is seeking a French‑speaking Customer Support Representative to join its on‑site team in Tbilisi. The role blends front‑line assistance via email, chat, phone and WhatsApp with back‑office tasks to ensure a smooth customer journey.

Key responsibilities

• Respond to customer inquiries promptly through email, phone, live chat and WhatsApp.
• Assist with order placement, refunds, exchanges and account‑related questions.
• Process orders, re‑shipments, refunds and corrections using the administrative panel.
• Perform back‑office duties such as order verification, data validation and internal follow‑ups.
• Troubleshoot payment delays, delivery issues or technical problems and escalate complex cases.
• Share feedback with internal teams and document processes for continuous improvement.

Required profile

• Fluent French (mandatory) and conversational English.
• Strong computer literacy and ability to work with multiple tools.
• Customer‑oriented mindset with high attention to detail.
• Excellent problem‑solving skills and quick decision‑making.

Required skills

What we offer

• Salary of 2,200 GEL per month plus performance‑based bonuses.
• Full‑time schedule: Monday‑Friday, 10:00‑19:00 (occasional weekend shifts).
• Opportunity to develop deep product knowledge and grow within a dynamic team.