CHB Delivery Associate

About the role

The CHB Operations Associate coordinates and executes shipments so that client service levels are met every day. The role supports a group of client accounts by expediting shipments from start to finish, building familiarity with their import programs and products, and coordinating file processing with team members and other company work groups.

Key responsibilities

• Provide customer service to assigned customers and help them with questions and information requests.
• Process customs entries and PGA for clearance of goods, ensuring full compliance with customs and PGA regulations.
• Open entry files and process entries according to the outlined KP.
• Coordinate shipment clearance with forwarders, steamship lines and airlines so shipments are released on time.
• Complete customer billing and other required reports, and track and trace inbound shipments.
• Coordinate operations for shipments from airline, ocean piers and CFS to the customer's destination.
• Ensure the required documentation and entry package is uploaded to the operating system.
• Maintain customer SOPs and update them as needed.

Required profile

• Minimum 2 years of CHB experience and 12 months of industry experience.
• Bachelor's degree preferred but not required, or equivalent work experience.
• Customs House Brokerage license preferred but not required.
• Must be authorized to work in the U.S.

Required skills

• Knowledge of the Section 232 IEEPA tariff structure.
• Excellent verbal and written communication skills.
• Ability to drive issues to closure, stay organized and detail-oriented under pressure, and multi-task in a fast-paced environment.

What we offer

• Salary of $56,000 - $60,000 (starting range).
• Health insurance, paid time off and 401k match for full-time employees.