Transport Claims Specialist

About the role

Girteka Group is looking for a Transport Claims Specialist to investigate and process transport-related claims, analyse relevant documentation and work with internal teams and external partners to resolve claims quickly and effectively. The role suits someone with strong problem-solving skills, a proactive approach and an eye for detail.

Key responsibilities

• Manage accident-related calls, collect the necessary information and guide drivers through the reporting process.
• Monitor the Claims Mailbox, distribute cases and make sure responses are given on time.
• Assess, investigate and process transport-related insurance claims in line with company policies and legal requirements.
• Review insurance coverage, damage assessments and repair estimates to determine appropriate settlements.
• Communicate with internal stakeholders, clients, insurers and other parties to resolve claims efficiently.
• Negotiate settlements and keep accurate claims documentation and records.
• Cover the team during colleagues' absences when required.

Required profile

• Bachelor's degree in Business Administration or a related field.
• Experience in transport claims processing or the insurance industry is an advantage.
• Knowledge of insurance policies, claims evaluation and coverage procedures.
• Good command of spoken and written English and Russian.
• Knowledge of relevant insurance laws and regulations is an advantage.

Required skills

• Strong analytical, communication, negotiation and problem-solving skills.
• High attention to detail and accuracy.
• Proficiency in Microsoft Office and claims management systems.

What we offer

• Base monthly salary from 2900 to 3300 GEL (before tax), depending on experience and fit.
• Career opportunities: around 30% of colleagues advance within the company each year.
• Learning and development through internal and external training, seminars, mentoring and language courses.
• Comprehensive health insurance, free fruit in the offices, anniversary rewards, birthday day off, holiday gifts and partner discounts.