Customer Service Representative

About the role

Maersk Ground Freight (MGF) is an integrated logistics company that moves 20% of global trade annually, offering FTL, LTL, brokerage, cross-border trucking, groupage and sortation hubs. As a Customer Service Representative, you ensure accurate and timely movement of freight to specific destinations within the customer's service standards, and handle all documentation needed to start and complete freight movements.

Key responsibilities

• Verify that delivery orders and bills of lading have been received and are correct.
• Check that data is correct in the system and enter any missing data.
• Keep the WMS system updated and accurate, and process all documentation in a timely manner.
• Record customs clearance received from the broker each day.
• Maintain data integrity so distribution can be received without exceptions.
• Process paperwork out to operations at a container level and note all diversions on consoles.
• Communicate daily with customers, brokers and other departments, including managers and supervisors, when issues arise.
• Monitor and report level of service failures to the Customer Service Manager.
• Handle customer requests promptly and assist other CSR staff, cross-training in other team areas.
• Support customer claim processing, reporting and procedure compliance, working with the Facility Manager to resolve claims and prevent future ones.
• Support the company's quality commitments, including customer-specific quality programs, training requirements and work instructions, and take on special projects as assigned.

What we offer

• Anticipated starting pay of $20.00 - $23.00, subject to market conditions and location.
• Medical, dental and vision coverage.
• 401k with company match.
• Employee Assistance Program and paid time off.
• Flexible work schedules where possible.