Reservations Manager – Hotel

About the role

The Reservations Manager leads the hotel’s Reservations Department, ensuring every booking is processed accurately and aligns with the commercial strategy. This role works closely with Sales, Front Office, Finance and Revenue teams to optimise inventory and maximise guest satisfaction.

Key responsibilities

• Oversee daily operations of the Reservations team and monitor performance.
• Maintain accurate reservations, rates, availability and inventory in Opera Cloud.
• Apply corporate, group, contracted and tour‑operator rates correctly.
• Collaborate with Revenue, Sales, Finance and Front Office to support hotel performance.
• Track bookings, cancellations, no‑shows, payments and resolve discrepancies.
• Manage reservations from OTAs, travel agencies, tour operators and corporate clients, including VIP and group arrivals.
• Handle escalated guest and reservation issues professionally and prepare regular reservation reports.

Required profile

• Proven experience in hotel reservations management.
• Strong commercial awareness and attention to detail.
• Ability to lead and motivate a team in a fast‑paced environment.
• Excellent communication and problem‑solving skills.
• Familiarity with hotel revenue and inventory concepts.

Required skills

• Opera Cloud