Quality Assurance Manager

About the role

The Quality Assurance Manager will ensure that service locations such as stores and pickup points meet established standards and continuously improve processes. You will work on‑site, conducting inspections, analyzing best practices, and driving quality initiatives across the network.

Key responsibilities

• Study existing standards and processes in service spaces and promptly identify improvement needs.
• Perform scheduled and unscheduled visits to observe service processes, detect problems or defects, and evaluate locations against defined standards.
• Research international best practices and assess opportunities for local implementation.
• Monitor competitors' service quality standards and procedures.
• Develop new standards and update existing ones in coordination with relevant departments.
• Identify infrastructure issues, prepare corrective projects, and participate in their execution.
• Generate ideas for simplifying and enhancing service through technology, collaborate with stakeholders, and support implementation.
• Monitor warehouses monthly, verify pricing, and control post‑material handling during accounting periods.
• Sign work documents during branch visits after invoice verification.

Required profile

• Higher education degree.
• 1–2 years of experience in a similar quality‑control or service‑quality role.
• Strong organizational and time‑management abilities.
• Detail‑oriented and responsible.

Required skills

• Proficiency in MS Office.

What we offer

• Opportunity to work with leading brands and innovative digital solutions.
• Professional growth and career development support.