Operations Manager

About the role

The Operations Manager will ensure the smooth running of daily office activities while supporting senior management in identifying new business opportunities. This position combines administrative oversight, client relationship management, and strategic market analysis to help drive growth and maintain high standards of quality, safety, and compliance.

Key responsibilities

• Oversee and manage daily office operations to guarantee efficiency and continuity.
• Coordinate administrative tasks such as travel arrangements, meeting organization, and documentation processes.
• Support senior management in evaluating and developing new business opportunities.
• Build and maintain relationships with clients, partners, subcontractors, and key stakeholders.
• Assist in preparing proposals, tenders, contracts, and other commercial documentation.
• Conduct market research, competitor analysis, and monitor market trends to inform strategic decisions.
• Follow up on leads, business opportunities, and client requests promptly.
• Collaborate with sales, marketing, operations, and finance teams to execute business plans.
• Represent the company at industry events, conferences, and official visits.
• Manage client and subcontractor communications, ensuring clear information flow.
• Handle new client inquiries, prepare contracts, and renew subcontractor agreements as needed.

Required profile

• Strong English communication skills; Russian or French is a plus.
• Excellent interpersonal, teamwork, and presentation abilities.
• High self‑motivation, proactive problem‑solving, and ability to work independently.
• Strong decision‑making, analytical, and negotiation capabilities.
• Experience in customer relationship management and contract processes.

Required skills

• Proficiency with Microsoft Office tools.
• Experience with CRM systems, preferably Salesforce or similar.