Implementation Analyst

About the role

The Implementation Analyst will be responsible for implementation, training, consulting and configuration of XD Automation software, the client’s next generation banking solution product. The role involves project oversight, client engagement from kickoff through go-live, and ensuring deliverables meet acceptance criteria.

Key responsibilities

• Implement, train, consult and configure XD Automation software for client banking solutions.
• Provide project oversight and resolve critical problems throughout the implementation lifecycle.
• Review project deliverables to confirm they meet defined acceptance criteria.
• Build relationships across various client groups to deliver integrated solutions.
• Engage directly with the client from project kickoff through go-live activities.
• Assess client business needs, identify appropriate solutions, and manage requirements.
• Manage product configuration setup and perform updates as required.
• Conduct validation of configurations and perform connectivity testing.
• Oversee post‑go‑live warranty support until handover to client services.
• Maintain and update project documentation as applicable.
• Manage multiple concurrent projects and coordinate client schedules.
• Provide client training and production (go‑live) support, including tenant provisioning and core interface activities.
• Monitor project plans to ensure timelines are met and assist with managing client expectations.

Required profile

• Graduate degree.
• 7 to 10 years of relevant experience in implementation, consulting or configuration of banking software solutions.