Customer Success Manager

About the role

Tipalti is seeking a Customer Success Manager to own the post‑implementation journey for a portfolio of over 150 global clients. You will act as the trusted advisor who ensures customers adopt the platform, expand usage, and achieve their finance automation goals.

Key responsibilities

• Develop and nurture relationships with assigned clients throughout the adoption lifecycle, including feature roll‑outs and integrations.
• Serve as the primary escalation point, proactively identifying and resolving issues to maintain high satisfaction.
• Drive net‑dollar retention by uncovering upsell and cross‑sell opportunities.
• Collaborate with Sales, Solutions, Implementation, Support, Product, and Marketing teams to collect feedback and improve the customer experience.
• Use data and metrics to prioritize actions that reduce churn and increase advocacy.

Required profile

• Strong communication and relationship‑building skills.
• Customer‑focused mindset with a passion for delivering value.
• Ability to manage a large portfolio and prioritize competing demands.
• Experience working in SaaS or fintech environments is a plus.

Required skills

What we offer

• Competitive benefits and flexible work arrangements.
• Career coaching and mentorship programs.
• Collaborative culture that values diversity and impact.