Call Center Agent – Leasing Agency Support (Remote, Georgia)

About the role

This role is all about clear communication, structured coordination, and customer support. You’ll guide potential residents through early leasing stages, capture essential details, and ensure a smooth hand‑off to onsite U.S. teams.

Key responsibilities

• Communicating with prospective residents to gather key details (name, contact, move‑in date, etc.).
• Creating and updating “Guest Cards” and contact records.
• Scheduling in‑person tours with onsite leasing teams.
• Answering questions via phone and email, helping residents feel informed and confident.
• Keeping accurate notes and tracking every conversation.
• Sharing updates and aligning with the U.S. property management teams.
• Providing additional support tasks as needed to keep leasing workflows smooth.

Required profile

• Background in sales, customer service, or call centers (advantage).
• Excellent spoken and written English communication skills.
• Strong people skills—friendly, proactive, and composed under pressure.
• Detail‑oriented mindset and structured approach to multitasking.
• Professionalism and the ability to communicate with clarity and confidence.

Required skills

• Microsoft Office
• CRM/scheduling platforms

What we offer

• Fully remote, U.S.-facing position with fixed monthly pay.
• Opportunity to gain international experience in real estate support and customer interaction.
• Role sharpens communication, coordination, and organizational skills.
• Chance to work with a professional and growing global team.