ბიზნეს პროცესების დოკუმენტირების მენეჯერი

About the role

The Business Process Documentation Manager is responsible for creating, managing, and updating comprehensive documentation of the organization’s business processes, including procedures, policies, and instructions. This role ensures that processes are clearly defined, standardized, and continuously improved to support operational efficiency and knowledge sharing across the company.

Key responsibilities

• Lead the documentation of business processes across various departments.
• Collaborate with stakeholders to gather, analyze, and validate process information.
• Develop process diagrams, standard operating procedures (SOPs), and workflow charts.
• Ensure documentation clarity, consistency, and alignment with organizational standards.
• Identify improvement opportunities and propose optimization recommendations.
• Verify that documentation complies with internal policies and external regulatory requirements.
• Train teams on documentation standards, tools, and best practices.
• Create and maintain governance frameworks for version control and document quality monitoring.

Required profile

• Bachelor’s degree in Business Administration, Law, Operations Management, or a related field.
• At least 3 years of experience in process documentation, business analysis, or operations.
• Familiarity with process mapping tools and documentation frameworks.
• Experience working with documentation standards and governance structures.

Required skills

• Process mapping tools (e.g., Visio, Lucidchart)
• Documentation standards and governance frameworks
• Lean Six Sigma methodology (certification preferred)
• Process automation tools or process‑management platforms
• Change‑management initiative experience