NOC / L1 Support Engineer

About the role

The NOC ensures 24/7 monitoring, incident detection and operational analytics for critical production systems. This is a monitoring and analytical role suited to people who enjoy interpreting data, analysing trends and improving processes, rather than making hands-on code changes.

Key responsibilities

• Monitor system, application and business KPIs across observability platforms such as Grafana, Coralogix, Prometheus and CloudWatch, and spot anomalies or performance issues before they affect users.
• Validate alerts and eliminate false positives using data correlation and event analysis.
• Capture incident events with clear, timestamped timelines, analyse recurring incidents and false alarms, and support post-incident data analysis and trend visualisations.
• Track incidents through their lifecycle, escalate to L2/L3 teams when technical intervention is needed, and ensure clear communication and SLA compliance during incidents.
• Take part in Post-Incident Reviews as data owner, provide metrics and trend context, and refine alerting logic, thresholds and escalation policies.
• Maintain and improve NOC runbooks and monitoring documentation.

Required profile

• 2+ years in NOC, monitoring or reliability analytics.
• Knowledge of the ITIL incident management lifecycle.
• Strong analytical skills and excellent communication and cross-team coordination.
• Understanding of infrastructure and the Golden Signals (latency, traffic, errors).

Required skills

• Familiarity with PagerDuty, Jira and observability tools such as Grafana, Coralogix (or similar) and Prometheus.

What we offer

• 18 non-service delivery days per year.
• Birthday gifts from the company.
• Partially covered language classes after three months of employment.