Front Office Senior Supervisor

About the role

Gudauri Lodge, a premium ski‑in/ski‑out hotel in Georgia’s highest resort, is looking for a Front Office Senior Supervisor to support the Front Office Manager and ensure seamless daily operations for our guests.

Key responsibilities

• Assist the Front Office Manager in overseeing daily front office activities and shift execution.
• Supervise, train, and support front office staff to maintain high service standards.
• Utilise OPERA PMS for reservations, check‑in/check‑out, room allocation, cashiering, and guest profile management.
• Monitor room status, guest requests, and operational reports within OPERA PMS for accuracy.
• Handle guest inquiries, complaints, and special requests professionally and promptly.
• Coordinate with Housekeeping, Reservations, and other departments to ensure smooth communication and exceptional guest experiences.

Required profile

• Fluent English (written and spoken).
• High sense of responsibility and punctuality.
• Strong communication and interpersonal skills.
• Attention to detail.

Required skills

• Proficiency with OPERA PMS.

What we offer

• Living accommodation.
• Meals.
• Medical insurance.