Director of Rooms Operations (Maternity Cover)
Sheraton Hotels & Resorts · Tbilissi
Description du poste
About the role
Functions as the strategic business leader of the property's Rooms department, overseeing planning, development, implementation and evaluation of room quality. Works with direct reports to develop departmental strategies and ensure brand service standards are met.
Key responsibilities
- Lead the Rooms team, championing the brand’s service vision and communicating departmental goals.
- Analyze service issues, develop operational strategies aligned with brand business goals, and audit expenses.
- Monitor rooms sales performance against budget, manage occupancy, rates, wages and controllable expenses.
- Deliver exceptional customer service, handle guest feedback and complaints, and drive continuous improvement.
- Conduct HR activities including hiring, performance reviews, staff communication and fostering employee engagement.
Required profile
- Fluent in Georgian and English.
- Either a 2‑year degree in Business Administration, Hotel & Restaurant Management or related field with 4 years of relevant experience, or a 4‑year bachelor’s degree with 2 years of experience.
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Sheraton Hotels & Resorts
Tbilissi
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