Client Strategist

About the role

The Client Strategist leads a self‑contained delivery pod, shaping data‑driven marketing strategies that align with client objectives and drive revenue growth. You will act as the primary strategic voice for the client, overseeing performance, optimization, and relationship management.

Key responsibilities

• Own account performance against revenue forecasts and retention KPIs, auditing flows and tracking campaign contributions.
• Develop and maintain a living gameplan for each client, prioritising high‑leverage initiatives and articulating retention logic.
• Direct pod members (Activation Specialist, Designer, Copywriter), provide clear briefs, manage timelines, and lead weekly stand‑ups.
• Lead strategic client check‑ins, translate retention data into business outcomes, and nurture strong client relationships.
• Ensure quality of all copy, creative, and flow builds before client delivery, maintaining brand voice and strategic alignment.
• Identify upsell and cross‑sell opportunities and share industry insights to position the company as a thought leader.

Required profile

• 3–5+ years of experience in email, SMS, or push‑notification marketing, client strategy, or account management.
• Background in digital marketing, e‑commerce, or a creative agency is preferred.
• Proven ability to manage client outcomes and lead cross‑functional teams.

Required skills

• Advanced mastery of Klaviyo.