Administrative Assistant – Customer Support (Healthcare)

About the role

We are seeking an experienced Administrative Assistant to join our Customer Support team, acting as a liaison between patients, healthcare providers and internal departments. The role involves managing appointments, prescriptions and provider communications, ensuring each case is resolved with empathy and accuracy.

Key responsibilities

• Handle incoming and outgoing patient communications, primarily via phone.
• Resolve appointment, prescription and support‑related requests.
• Coordinate with healthcare providers, pharmacies and internal teams.
• Manage patient cases end‑to‑end and keep patients informed throughout the process.
• Maintain accurate documentation in CRM and EMR systems.
• Complete daily operational tasks within defined timelines.
• Escalate complex or sensitive cases when necessary and ensure appropriate follow‑up.
• Uphold high standards of communication, empathy and professionalism in every interaction.

Required profile

• Minimum 2 years of recent hands‑on experience in online Customer Support.
• Proven experience handling inbound and outbound calls in English.
• Experience working remotely in a high‑volume, customer‑facing environment.
• Background in healthcare through education, ongoing medical studies or work with medical institutions.
• Strong organizational, prioritisation and attention‑to‑detail skills.
• Ability to stay calm, solution‑oriented and professional in challenging situations.
• Reliable high‑speed internet and a proper home‑office setup suitable for phone‑based support.
• Availability to work 11:00 AM – 8:00 PM ET, five days a week including occasional weekend shifts.
• Ability to work under a B2B contract from an EU country.

Required skills

• Proficiency with CRM systems.
• Experience with EMR or other healthcare management systems.
• Strong data accuracy and documentation skills.