Senior Endpoint Operations Technician

About the role

We are looking for a Senior Endpoint Operations Technician to own the operation and support of our Azure Virtual Desktop (AVD) and Microsoft Intune environments, as well as the management of physical endpoints. The role works closely with Desktop Engineering, Security and Compliance teams and provides escalation support to end‑users worldwide.

Key responsibilities

• Provide advanced support for Windows platforms in both physical and virtual (AVD) environments.
• Manage and maintain desktop images, SCCM task sequences and the lifecycle of global standard desktop/laptop models.
• Create and keep up‑to‑date technical documentation, SOPs and user‑facing runbooks.
• Act as an escalation point for Deskside Support Services and End‑User Computing issues.
• Collaborate with Engineering, Security and Compliance to validate application requests and maintenance tasks.
• Develop automated solutions for software deployment, patching and workstation imaging.
• Monitor alerts from desktops, including endpoint security and application management.
• Administer Microsoft Auto Pilot deployments and manage Windows Device Management via Intune.

Required profile

• Minimum 4 years of hands‑on experience with Azure Virtual Desktop and endpoint operations.
• Strong expertise in SCCM administration, patch management, imaging, scripting and automation.
• Proficiency with Windows 10/11, Active Directory, Group Policy and endpoint protection engineering.
• Working knowledge of Microsoft Azure, FsLogix, PowerShell and the ITIL framework.
• Solid problem‑solving, root‑cause analysis and communication skills.

Required skills

• Azure Virtual Desktop
• Microsoft Intune
• SCCM
• Windows 10 & Windows 11
• Active Directory
• Group Policy
• PowerShell
• ITIL
• FsLogix
• Scripting (batch, SQL, PowerShell, VBScript)
• MSI packaging
• Automation
• Patch management
• Imaging
• Microsoft Auto Pilot

What we offer

• Remote work from anywhere in Georgia (home, office in Tbilisi or Batumi, or coworking in Kutaisi).
• Opportunity to work with modern Azure and endpoint management technologies.
• Collaboration with cross‑functional engineering, security and compliance teams.