Guest Service Agent / Associate

About the role

As a Guest Service Agent at Hilton you will be the first point of contact for guests, creating a welcoming atmosphere and ensuring smooth check‑in and check‑out experiences. You will represent the brand’s commitment to hospitality while delivering memorable stays.

Key responsibilities

• Greet guests, complete check‑in procedures, verify details, assign rooms, issue keys and provide welcome materials or bell‑service assistance.
• Process check‑out efficiently, verify charges, handle payments, issue receipts and operate the point‑of‑sale system.
• Maintain up‑to‑date knowledge of hotel rooms, rates, promotions and local attractions to answer guest inquiries.
• Promote hotel amenities and services through up‑selling techniques to maximize revenue.
• Respond promptly to guest requests, resolve concerns with care and manage communications effectively.

Required profile

• A genuine passion for delivering warm, exceptional hospitality.
• Integrity and a commitment to doing the right thing.
• Leadership qualities that inspire teammates.
• Team‑oriented mindset that drives collaborative outcomes.
• Ownership, accountability and a sense of urgency in every task.

Required skills

What we offer

• Opportunity to work with a globally recognised hospitality brand.
• Career development and training programs.
• Inclusive, award‑winning workplace culture.