Group & Events Sales Executive

About the role

The Group & Events Sales Executive will drive revenue for our hotel by managing guest inquiries, reservations and up‑selling opportunities while maintaining strong guest loyalty to the Marriott brand.

Key responsibilities

• Contact guests, departments or partners to resolve calls, requests or problems.
• Apply sales techniques to maximise revenue, including up‑selling and offering complimentary gifts such as rewards points or vouchers.
• Process reservation requests, changes and cancellations received by phone, fax or mail.
• Enter Marriott Rewards information into the reservation system and process points redemptions.
• Perform general office duties for the Sales & Marketing team (filing, emailing, typing, faxing).
• Support management in training and motivating staff, acting as a role model.
• Maintain professional appearance, confidentiality and adherence to company policies.
• Provide courteous guest service, anticipate needs and thank guests sincerely.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 2 years of related sales or hospitality experience.
• No supervisory experience required.
• Ability to lift objects up to 10 lb without assistance.

Required skills