Support Team Lead

About the role

Wolt is looking for an experienced Support Team Lead to head its customer, restaurant and courier partner support operations in Georgia. You will be responsible for ensuring high‑quality service, guiding a fast‑growing team, and continuously improving support processes.

Key responsibilities

• Handle escalated queries from customers, restaurant partners and couriers, ensuring swift and effective resolutions.
• Lead by example, setting service standards and mentoring team members to raise the overall quality of support.
• Collaborate with the other Support Lead to manage day‑to‑day team operations and performance.
• Participate in shift scheduling, optimizing coverage to meet demand.
• Assist in recruiting and onboarding new support agents, ensuring the team maintains a first‑class performance.

Required profile

• Proven experience in customer experience or support roles with leadership responsibilities.
• Strong interpersonal and relationship‑building abilities.
• Self‑starter attitude with a focus on ownership and continuous improvement.
• Ability to act as a sparring partner, helping colleagues grow and develop.

Required skills

• Experience managing support teams in a fast‑growing environment.
• Knowledge of shift scheduling and team coordination.
• Recruitment and talent spotting capabilities.