დისტანციური მომსახურების მენეჯერი დღე/ღამე

About the role

The Remote Service Manager will work day and night shifts, handling inbound calls and delivering high‑quality assistance to bank customers. You will use phone communication to identify client needs, listen actively, analyse issues and help resolve them efficiently while contributing to both individual and team goals.

Key responsibilities

• Answer incoming customer calls and provide professional service.
• Identify client requirements through telephone interaction.
• Listen, analyse, and support customers in solving their issues.
• Participate actively in achieving personal and team objectives.

Required profile

• Motivation to help others and improve their experience.
• Strong communication skills and ability to stay professional in challenging situations.
• Orientation toward personal development, communicative, and open to continuous learning.
• Interest in building a career in the financial sector and working with AI tools and modern technologies.

Required skills

What we offer

• Fully remote work format – you can work from home, an office, or any location that suits you.
• Pre‑employment training and access to learning platforms.
• Career development opportunities after a minimum of six months of successful performance.
• Health insurance, well‑being activities, internal offers, and the “Tibiseli” fund.
• Collaboration with professional colleagues in a team‑oriented environment.