Delivery Operations Manager

About the role

Exadel, an AI‑first global technology company, is looking for a Delivery Operations Manager to own delivery health reporting, monitor utilization trends, and support governance across priority accounts.

Key responsibilities

• Own and maintain the Weekly Delivery Pulse and Monthly RAG reporting for P1/P2 accounts.
• Monitor utilization, bench, and ramp‑up/down trends, proactively managing exceptions.
• Maintain dashboards and delivery health metrics covering scope, schedule, quality, team, commercials, and governance.
• Track headcount movement, bench, and ramp‑down risk across accounts.
• Partner with HR, Talent, and Resourcing to keep visibility into open positions, time‑to‑fill, and redeployment.
• Drive action follow‑ups across Delivery Directors, Delivery Managers, and CoE leads, enforcing owners and due dates.
• Support delivery governance cadence, including agendas, minutes, action logs, and risk registers.
• Collaborate with Finance on margin and revenue reporting accuracy.

Required profile

• Extensive experience in delivery, resource management, PMO, or operations within professional services or technology consulting.
• Strong data‑driven mindset with ability to turn data into clear executive narratives.
• Comfortable working with senior stakeholders and holding team members accountable to deadlines.
• Excellent structured communication skills.
• Experience in a Big 4 or IT services/outsourcing environment is a strong plus.
• Upper‑intermediate English proficiency.

Required skills

• Advanced Excel skills.
• Proficiency with AI tools for reporting, analysis, and dashboard creation.
• Experience with Workday PSA or a similar PSA/ERP system.

What we offer

• International projects with in‑office, hybrid, or remote flexibility.
• Medical healthcare and well‑being programs.
• Recognition and referral bonus programs.
• Ongoing learning reimbursement and top‑tier equipment provision.
• Team events, sports compensation, and local benefits.