Customer Architect

About the role

The Customer Architect partners with enterprise customers to ensure they derive maximum value from Reltio’s data platform. This role blends deep technical expertise with strong relationship skills to drive strategic alignment, operational excellence, and rapid issue resolution.

Key responsibilities

• Act as the technical expert on Reltio platform capabilities, guiding customers in solution design and integration.
• Deliver workshops and advisory services that boost customers’ technical understanding and promote best‑practice usage.
• Manage a portfolio of support tickets, escalations, and product‑enhancement requests, coordinating cross‑functional resources to exceed expectations.
• Provide proactive guidance on industry trends, ensure seamless onboarding, and participate in executive business reviews and CSAT/NPS surveys.
• Advocate for customer needs by translating feedback into documentation and product‑roadmap inputs.

Required profile

• Bachelor’s degree in Computer Science, Engineering or a related field.
• 5+ years in a technical support role for enterprise SaaS products.
• 3+ years working with public cloud platforms (AWS, GCP, Azure).
• 3+ years of experience with REST APIs, integration tools and MDM solutions.
• Strong analytical skills, including dashboard creation and reporting.

Required skills

• AWS, GCP, Azure
• REST APIs and integration tools
• On‑premise or cloud MDM solutions
• Observability tools such as LogDNA and CloudWatch
• Salesforce, Snowflake, Google BigQuery (nice‑to‑have)