Business Process & Automation Analyst

About the role

Pharmbills is looking for a Business Process & Automation Analyst to support a U.S.-based organization, working remotely in the New York time zone. The analyst identifies repetitive or inefficient processes, builds practical automation solutions and works with teams across the organization to improve workflows and reduce manual work. The role suits someone who is analytical, proactive, hands-on and comfortable solving problems independently.

Key responsibilities

• Identify manual or inefficient processes that can be automated or streamlined
• Design, build, test and implement automation solutions
• Use AI tools to support scripting, troubleshooting and automation development
• Use Excel and other business tools to organize and automate data-related processes
• Maintain and improve existing automations
• Gather user feedback and adjust solutions as needed
• Manage multiple automation and process-improvement projects
• Document workflows, automation logic and process changes

Required profile

• Experience with workflow automation, process improvement, scripting or similar work
• English at B2 level or higher
• Strong analytical, communication and problem-solving skills
• Good organizational and project management skills
• Ability to work independently and manage multiple priorities

Required skills

• Strong Excel skills and confidence with formulas and data
• Experience using AI tools such as ChatGPT or Microsoft Copilot
• Familiarity with Power Automate, Power Query, APIs, Python, PowerShell or VBA is a plus

What we offer

• Cooperation with established U.S.-based companies
• Professional training and ongoing support
• Opportunities to develop automation, AI and process-improvement skills
• An international, collaborative working environment
• Hands-on experience with real business processes and automation projects