Atlassian Support Engineer

About the role

SOFTSWISS is looking for an Atlassian Support Engineer to join its Atlassian team, which supports and develops Jira Software, Jira Service Management and Confluence Data Center. The team handles daily service requests and planned initiatives such as process improvements, integrations with corporate systems and platform changes. The role focuses on maintaining Jira and Confluence configurations, improving service management workflows and supporting automation and integrations.

Key responsibilities

• Configure Jira projects, workflows, conditions, validators, post-functions, fields, screens, schemes, roles and notifications.
• Develop Jira Service Management: service portals, request types, forms, queues, SLAs, approvals, routing and automated issue creation.
• Manage access in Jira and Confluence (groups, project roles, permission schemes, issue security) and investigate visibility issues.
• Maintain Automation for Jira rules, ScriptRunner/Groovy solutions, Behaviours, workflow logic and scheduled jobs.
• Support integrations via REST APIs, webhooks, JSON, Slack and email notifications, and data synchronisation between Jira and connected systems.
• Investigate issues in Jira, Confluence and their apps, involving senior engineers or system owners when needed.
• Own requests through to a confirmed outcome, clarifying requirements, documenting solutions and coordinating validation with stakeholders.

Required profile

• At least 2 years of practical Jira administration experience, including Data Center and Jira Service Management.
• Understanding of Jira Cloud and Confluence Cloud, with hands-on experience on both.
• Solid grasp of workflows, schemes, screens, field configurations, project roles and permission models.
• Experience configuring JSM request types, forms, portals, queues, SLAs and customer access; administering Confluence spaces and pages.
• Ability to create and troubleshoot Automation for Jira rules and use JQL and smart values.
• Practical ScriptRunner experience: reading and modifying Groovy scripts, verifying results and diagnosing errors.
• Basic practical experience with Assets (objects, attributes, relationships, permissions).
• B1+ English for documentation and tickets, native Russian for workplace communication.

Required skills

• Jira, Jira Service Management, Confluence Data Center, Automation for Jira, ScriptRunner, Groovy, JQL
• REST APIs, HTTP, JSON, webhooks
• Nice to have: advanced Groovy and ScriptRunner, eazyBI reports, Tempo, BigPicture, Email This Issue, Smart Checklist, HiBob, GitLab, Keycloak/SSO, migration and SSO support experience

What we offer

• Private health insurance and sports benefits
• Comprehensive mental health program
• Free online English lessons and local language courses
• Paid time off and maternity leave support
• Referral program rewards
• Upskilling, internal workshops and professional conferences