After-Sales Manager

About the role

A large-scale international real estate and infrastructure development project, backed by investors from the UAE, is looking for an After-Sales Manager in Batumi, Georgia. The role manages relationships with existing clients and ensures a smooth, high-quality experience throughout the post-purchase journey, working with Sales, Project Management, Construction, Technical, Legal, Finance and other departments.

Key responsibilities

• Maintain regular communication with existing clients, act as their main point of contact after purchase and build long-term relationships.
• Receive, coordinate and follow up on client requests, concerns and post-sale issues until they are resolved.
• Work with the relevant departments to address client needs and resolve issues efficiently.
• Monitor client satisfaction, identify potential concerns and take action to improve the client experience.
• Keep client information, requests and follow-ups up to date in the CRM system and share client feedback with departments.
• Support clients with contract documentation, amendments and renewals, and suggest additional services, upgrades or products suited to their needs.
• Inform clients clearly about procedures, timelines, documentation and next steps, and handle client complaints and service requests.

Required profile

• Minimum 1-3 years of experience in after-sales service, customer service, client relationship management, account management, sales or a similar client-facing role.
• Fluent Georgian, English and Russian; knowledge of another language is an advantage.
• Education in Business Administration, Marketing, Tourism, Hospitality, Real Estate or a related field is preferred.
• Previous experience in real estate, hospitality or tourism is an advantage.

Required skills

• Proficiency in Microsoft Office and CRM systems.
• Strong verbal and written communication and client relationship management skills.
• Organized, proactive and able to work under pressure.

What we offer

• Participation in a large-scale international investment and development project.
• Dynamic, professional and fast-paced working environment.
• Career growth and professional development opportunities.
• Exposure to an international investment structure supported by UAE-based investors.