Account Manager – Client Services & Business Development

About the role

Join Digipal’s growing business development department to support day‑to‑day account management and help shape the future of the team. You will work closely with experienced Portfolio Managers, handling client requests and identifying new opportunities.

Key responsibilities

• Work in tandem with experienced Portfolio Managers and support daily account management activities.
• Effectively manage incoming client requests, matching talent and delivery capacity to project needs.
• Proactively identify new opportunities within the client portfolio and ensure effective fulfillment handling.
• Collaborate with Talent and Delivery Leads to keep the talent pipeline aligned with upcoming client demand.
• Manage the handoff process from sales to delivery, ensuring seamless communication.
• Track fulfillment timelines and resolve bottlenecks that could delay deal closure.
• Maintain accurate records of client requirements, statuses, and touchpoints to keep the CRM up to date.

Required profile

• 3+ years of commercial experience in IT services, custom software development, or IT outsourcing.
• At least 2+ years of agency experience in B2B sales, account management, or customer success.
• Strong understanding of IT outsourcing business processes.
• Experience working with international clients in remote or distributed environments.
• Excellent process management and operational excellence skills.
• Comfortable in a client‑facing, multi‑stakeholder environment.
• Proactive, driven professional with strong communication abilities.
• Fluent in English (C1 level).

What we offer

• 100% remote work setup.
• Competitive salary and bonus package.
• Opportunity to learn from industry experts.
• Predictable and well‑defined career development path.
• Paid time off including vacations, sick leave, and personal days.
• Collaborative and inclusive work environment.
• Yearly educational budget.