Zoho CRM Analyst & Integration Specialist

About the role

COLIBRIX.ONE is seeking a Zoho CRM Analyst & Integration Specialist to turn business requirements into reliable, scalable CRM solutions. You will work closely with cross‑functional teams to design processes, configure Zoho CRM, automate workflows, manage data, and build integrations with external systems.

Key responsibilities

• Configure and customize Zoho CRM modules, fields, layouts, and workflows to match business processes.
• Manage user roles, permissions, and ensure data security and integrity.
• Develop and maintain automations using Deluge scripting and AI‑assisted tools such as Copilot, ChatGPT, or Claude.
• Oversee data migration, cleansing, deduplication, and regular data quality audits.
• Create and maintain reports and dashboards for various departments.
• Provide training sessions and ongoing support to CRM users.
• Design integration architecture, develop APIs, webhooks, and custom functions to connect Zoho CRM with external applications.
• Monitor integration performance, troubleshoot issues, and implement enhancements.

Required profile

• Analytical mindset with strong problem‑solving abilities.
• Hands‑on experience administering Zoho CRM in a fast‑growing environment.
• Ability to gather and translate business requirements into functional designs.
• Excellent communication skills to collaborate with sales, support, compliance, and operations teams.

Required skills

• Zoho CRM administration
• Deluge scripting
• API integration and webhook development
• Data migration and data cleansing
• Reporting and dashboard creation
• Automation design using AI‑assisted development tools