Loss Prevention Officer Lead

About the role

The Loss Prevention Officer Lead is responsible for safeguarding hotel assets, guests, and staff by overseeing security operations and key control. This full‑time position requires proactive monitoring, rapid response to incidents, and collaboration with emergency services.

Key responsibilities

• Conduct key‑control audits, manage electronic key boxes, and handle master keys, radios, and locators securely.
• Patrol all hotel areas, assist guests with room access, and monitor CCTV and alarm systems.
• Respond to accidents, provide first aid or CPR, and coordinate with emergency medical services when needed.
• Assist guests and employees during emergencies, report incidents, and de‑escalate disturbances.
• Complete detailed incident and shift reports, maintaining confidentiality and accuracy.
• Support management in training, motivation, and task assignment to ensure timely completion.
• Enforce company security policies, report safety hazards, and maintain professional appearance and conduct.

Required profile

• Strong attention to detail and ability to follow security procedures.
• Excellent communication skills for interacting with guests, staff, and external services.
• Physical capability to stand, walk, and move quickly throughout shifts.
• First‑aid and CPR certification or willingness to obtain it.
• Professional demeanor with a commitment to confidentiality and respect.

Required skills

• CCTV monitoring
• Alarm system operation
• Key control system management
• Radio communication