Junior First Line Support Specialist

About the role

SoftSwiss is expanding its team and seeks a Junior First Line Support Specialist to join the office in Tbilisi. You will be the first point of contact for website‑related issues, working closely with internal departments to ensure a smooth digital experience.

Key responsibilities

• Respond to user inquiries and requests promptly and professionally.
• Provide guidance and support to maintain uninterrupted service performance.
• Utilise internal tools and workflows (training provided) to resolve tickets.
• Escalate complex or unresolved cases with detailed documentation.
• Maintain high quality and accuracy in all communications.
• Handle a high volume of tasks while adhering to a 2/2 shift schedule (12‑hour day/night rotations).

Required profile

• English proficiency at B2 level or higher.
• Strong soft skills: patience, empathy, problem‑solving.
• Excellent typing speed and ability to work with multiple software tools.
• Team player with a strong sense of accountability.
• Commitment to maintaining high operational quality.

Required skills

What we offer

• Private health insurance.
• Sports and mental‑health benefits.
• Free online English lessons and local language courses.
• Paid time off, maternity leave support, and referral rewards.
• Upskilling through internal workshops and professional conferences.