Forward Deployed Engineer

About the role

You will work directly with customers' HR, Finance, Procurement and IT teams to understand their processes and determine where AI agents can add value. You will be responsible for implementing, configuring and integrating these agents into environments such as Microsoft 365 and ServiceNow, and ensuring successful roll‑out.

Key responsibilities

• Map customer processes and identify suitable AI agent use cases.
• Implement, configure and integrate agents within Microsoft 365, ServiceNow and existing systems.
• Own end‑to‑end roll‑out: pilot, measure outcomes, troubleshoot, and deliver a stable setup.
• Provide feedback to the platform team as concrete requirements, bugs and reusable components.
• Explain technical trade‑offs to non‑technical stakeholders and maintain customer confidence.

Required profile

• Strong engineering background in backend/integrations, LLM/agent tooling, or enterprise systems such as Microsoft 365 or ServiceNow.
• Comfortable delivering solutions directly in a customer environment and making decisions without a backlog.
• Excellent written and spoken English; able to run workshops and demos.
• Willingness to travel to customer sites when needed.

Required skills

• Microsoft 365
• ServiceNow
• Backend development and system integrations
• Large language model (LLM) and agent tooling
• Identity and access management or IT governance (nice to have)
• Kubernetes, CI/CD pipelines and observability basics (nice to have)

What we offer

• Small team with direct access to founders, platform engineers and customers.
• Offices in Vilnius and Tbilisi; remote work within the team is common.
• Real ownership of deployments that influence early‑stage product success.