Customer Service Manager

About the role

The Customer Service Manager will lead a flexible‑workspace centre, acting as the owner of its performance and customer experience. You will have autonomy to run the site like your own business while delivering world‑class service to every client.

Key responsibilities

• Manage all on‑site operations, ensuring smooth day‑to‑day performance.
• Address challenges promptly and solve problems to maintain service quality.
• Conduct tours for prospective customers and upsell services to existing members.
• Foster strong relationships so customers become brand ambassadors for the centre and IWG.

Required profile

• Proven experience leading a small, close‑knit team and meeting performance targets.
• Background in managing a flexible‑workspace centre, retail store, restaurant, or similar customer‑focused environment.
• Strong commercial mindset with a passion for delivering exceptional customer service.
• Drive, resilience and a sense of ownership to continuously improve service quality.

Required skills

What we offer

• Fun, challenging and rewarding career with clear promotion prospects.
• Comprehensive induction, ongoing learning and development.
• Generous incentives, flexible working hours and a suite of wellbeing benefits.
• Access to a global network of 4,000+ tech‑enabled, sustainable workspaces.