Customer Care Team Lead

About the role

We are looking for a Customer Care Team Lead to oversee a team of technical service representatives, maintain strong relationships with key customers and act as the expert for complex queries. The role combines operational leadership with close collaboration across sales, customs and logistics functions.

Key responsibilities

• Organise and supervise daily operations of the Customer Care team, ensuring smooth workflows and performance targets.
• Coordinate shipment movements, guaranteeing compliance with customs procedures and transport regulations.
• Collaborate with customs brokers, border authorities and other partners to ensure seamless cargo flow.
• Set, monitor and achieve KPIs such as efficiency, service quality and NPS.
• Oversee payment control processes and proactively prevent debt accumulation.
• Support team members with guidance, foster collaboration and promote a positive culture.

Required profile

• Minimum 2 years proven leadership experience in transport or logistics.
• Strong knowledge of logistics operations and customs procedures.
• Good command of written and spoken English.
• Goal‑oriented, accountable and able to achieve team results.
• Positive, proactive mindset with adaptability to change.

What we offer

• Clear career progression – many managers started in entry‑level roles.
• Extensive learning and development programmes, including training, mentoring and language courses.
• Comprehensive health insurance and support for an active lifestyle (gym community, free fruit and snacks).
• Collaborative international culture with team‑building events and clubs.
• Rewards such as work‑anniversary recognitions, birthday days off and partner discounts.