CHB Operations Associate

About the role

The CHB Operations Associate coordinates and executes shipments to ensure client service levels are met daily. The role supports a portfolio of accounts by expediting shipments from start to finish and developing familiarity with their import programs and products.

Key responsibilities

• Own all CHB operations services for assigned customers, providing customer service and answering inquiries.
• Process customs entries and PGA for clearance, ensuring full compliance with regulations.
• Open entry files and process entries according to KPIs.
• Coordinate clearance of shipments with forwarders, steamship lines, and airlines to ensure timely release.
• Complete customer billing and required reports.
• Track and trace inbound shipments.
• Manage operations for shipments from airlines, ocean piers, and CFS to the consignee destination.
• Upload required documentation/entry packages into the operating system.
• Maintain and update customer SOPs as needed.

Required profile

• Minimum 2 years of CHB experience and 6‑12 months in the industry.
• Knowledge of Section 232 IEEPA tariff structure.
• Excellent verbal and written communication skills.
• Persistent issue resolution and strong organizational detail‑orientation, especially under pressure.
• Team‑oriented mindset and ability to multitask in a fast‑paced environment.
• Bachelor’s degree preferred (or equivalent experience).
• Customs House Brokerage License preferred.

Required skills

• Customs entry processing
• PGA clearance
• Section 232 IEEPA tariff knowledge
• Customs compliance
• Entry file management
• Coordination with forwarders, steamship lines, and airlines
• Customer billing
• Inbound shipment tracking
• SOP maintenance

What we offer

• Salary range: $56,000 – $60,000 per year
• Health insurance
• Paid time off
• 401(k) match