Senior Dynamics CRM Functional Consultant

About the role

EPAM is expanding its Microsoft Business Applications team and seeks a Senior Dynamics CRM Functional Consultant. You will act as the bridge between clients and technical teams, gathering requirements, designing solutions, and configuring Microsoft Dynamics 365 CRM, Power Platform and Copilot Studio to deliver measurable business value.

Key responsibilities

• Analyse business requirements and translate them into functional specifications.
• Configure Microsoft Dynamics 365 CRM to align with client processes and enhance AI/Copilot capabilities.
• Collaborate with technical teams to ensure seamless integration of solutions.
• Engage with clients to gather feedback, set expectations, and perform impact analysis.
• Facilitate communication between stakeholders and technical teams throughout the project lifecycle.
• Manage CRM‑related projects from initiation to completion, including testing, user training, and documentation.
• Support Agile adoption and provide guidance on CRM best practices.

Required profile

• Minimum 3 years of consulting experience in the IT industry.
• Strong communication, presentation and negotiation skills with both technical and non‑technical stakeholders.
• Ability to manage ambiguity, perform impact analysis and handle critical issues.
• Advanced spoken English.
• Experience working in Agile teams or independently.

Required skills

• Microsoft Dynamics 365 CRM configuration.
• Microsoft Power Apps and Power Automate (including ALM).
• Microsoft Copilot Studio and AI/Copilot integration.
• Understanding of Generative AI and Large Language Model fundamentals.
• Familiarity with Power Portals and Power BI (nice to have).

What we offer

• Remote work from anywhere in Georgia with access to modern offices in Tbilisi, Batumi and Kutaisi.
• Opportunities to work abroad up to two months per year.
• Leadership development, career advising, soft‑skill and well‑being programs.
• Access to internal learning platforms, certifications (GCP, Azure, AWS) and free English classes.
• Corporate and social events, plus relocation possibilities within EPAM’s 55+ country network.