German‑Speaking Customer Support Representative (C1) – Remote

About the role

Join a fast‑growing international team as a German‑speaking Customer Support Representative. You will be the primary point of contact for German customers, handling inquiries about orders, shipments and product issues through phone, email and chat. The position is fully remote, freelance and full‑time.

Key responsibilities

• Provide customer support via calls (currently outbound), email and chat.
• Answer general and order‑related questions, manage modifications, cancellations, shipment delays, incorrect or damaged items.
• Handle complaints, offer appropriate resolutions and escalate complex cases to the technical department.
• Report customer feedback, complaints and quality metrics to senior management.
• Perform additional related customer‑service tasks as required.

Required profile

• Fluent German (C1) and English (minimum B1) – written and spoken.
• Previous experience in customer support or call‑center environments.
• Strong communication, active listening and problem‑solving abilities.
• Comfortable with phone calls, attentive to detail and able to work under stress.

Required skills

• Proficiency with G‑Suite (Docs, Sheets, Gmail, etc.).

What we offer

• Full‑time freelance contract with a 5‑day work week, remote work from home.
• Training provided by the company and the client.
• Loyalty bonus system for long‑term collaboration.
• 20 paid vacation days and 10 paid sick days per year.
• Supportive management and an international work environment.