Full-Time Assistant Manager, Guest Experience

About the role

The Assistant Manager, Guest Experience is a core member of the store leadership team, responsible for delivering a high‑quality experience to both team members and customers each day. This full‑time position focuses on building an inclusive culture, developing staff, and ensuring that every guest receives exceptional service aligned with lululemon’s values.

Key responsibilities

• Create and maintain a respectful, inclusive environment where team members feel a sense of belonging.
• Support the Store Manager in hiring, onboarding, and building a diverse team.
• Provide ongoing coaching, feedback, and performance management to develop staff.
• Lead on‑floor retail operations, making real‑time decisions to optimize floor coverage and efficiency.
• Deliver outstanding guest experiences through product education and personalized service.
• Address guest feedback, resolve escalations, and ensure issues are “made right.”
• Partner with internal resources to handle employee concerns and performance issues.

Required profile

• Demonstrated ability to foster an inclusive, supportive team culture.
• Strong communication skills to convey how individual work contributes to store success.
• Experience in hiring, coaching, and developing diverse teams.
• Proactive problem‑solver who can address guest and employee issues promptly.
• Commitment to continuous learning and equitable development of team members.

Required skills