First Line Support Specialist – Onsite in Tbilisi

About the role

SoftSwiss is expanding its team in Tbilisi and is looking for a First Line Support Specialist. The role focuses on addressing and resolving website‑related issues while collaborating with various departments.

Key responsibilities

• Respond to inquiries and requests professionally and efficiently.
• Provide comprehensive guidance and support to ensure uninterrupted service performance.
• Use internal tools and workflows effectively (training provided).
• Escalate complex or unresolved cases to the appropriate team with detailed documentation.
• Maintain high quality and accuracy in all communications and task handling.
• Handle a high volume of tasks efficiently while maintaining professionalism.

Required profile

• English proficiency at B2 level or higher.
• Strong soft skills such as patience, empathy and problem‑solving.
• Excellent typing speed and ability to work with multiple software tools.
• Team player with a strong sense of accountability.
• Ability to ensure smooth processes and maintain high operational quality.

What we offer

• Private health insurance.
• Sports benefits.
• Comprehensive mental health program.
• Free English lessons (online) and local language courses.
• Paid time off and maternity leave support.
• Referral program rewards.
• Upskilling opportunities, internal workshops and participation in professional conferences.