დისტანციური მომსახურების მენეჯერი – დღის ცვლა

About the role

The Remote Service Manager will work day‑shift hours, handling inbound customer calls and delivering high‑quality support. Operating from any location of the employee’s choice, the role combines direct client interaction with continuous learning about banking products and digital services.

Key responsibilities

• Answer incoming calls and provide professional, courteous service.
• Identify customer needs through telephone communication.
• Listen, analyse issues and guide customers toward effective resolutions.
• Contribute actively to both individual and team performance targets.
• Acquire knowledge of bank products, processes and AI‑driven digital tools.

Required profile

• Motivation to help others and improve their experience.
• Strong communication skills and ability to stay professional in challenging situations.
• Orientation toward personal development and willingness to engage in continuous learning.
• Interest in building a career in the financial sector.
• Openness to working with AI tools and modern technologies.

Required skills

• Effective telephone communication.
• Basic analytical thinking for problem solving.
• Customer‑service mindset.

What we offer

• Fully remote work format – work from home, office or any convenient location.
• Pre‑start training and access to learning platforms.
• Career development opportunities after a minimum of six months of successful performance.
• Additional benefits such as health insurance, well‑being activities, internal offers and the “Tibiselebi” fund.