VIP Trainer

About the role

We are looking for a VIP Trainer to help teams working with premium customers deliver a consistently strong experience. You will own onboarding and ongoing development, create practical learning materials, coach employees, and turn performance insights into clear development actions.

Key responsibilities

• Deliver onboarding and ongoing training for VIP‑facing teams.
• Develop and update training materials and learning resources.
• Assess employee performance and provide coaching and feedback.
• Identify knowledge gaps and implement development plans.
• Collaborate with Team Leads and other stakeholders to improve training effectiveness.
• Monitor training results and support continuous learning initiatives.

Required profile

• Experience as a Trainer, Learning & Development Specialist, or in a similar training role.
• Strong presentation and communication skills.
• Experience creating and delivering training programs.
• Coaching mindset with the ability to motivate and develop others.
• Analytical approach to evaluating training effectiveness.
• Fluent English (additional languages are a plus).

What we offer

• 18 non‑service delivery days per year.
• Birthday gifts from the company.
• Partially covered language classes after three months of employment.