ServiceDesk Engineer

About the role

This is a hybrid role that combines hands‑on operational support, process ownership and incident management. You’ll be the link between support, engineering and business teams, ensuring issues are identified, prioritised and resolved quickly.

Key responsibilities

• Incident management – respond to alerts, triage, assess impact, coordinate resolution, participate in on‑call rotation and contribute to post‑mortems.
• Operational support – handle support requests, investigate technical issues using logs, metrics and SQL, identify bugs, create clear tasks for development, and maintain runbooks for L1/L2 teams.
• Process & tooling – improve support and incident‑management processes, automate routine tasks, contribute to internal tools, and explore AI/LLM solutions for faster triage and documentation.

Required profile

• Experience in a service‑desk, production‑support or similar operational role.
• Hands‑on experience with incident management or a strong interest in it.
• Ability to stay structured and communicate clearly when incidents occur.
• Strong ownership, proactivity and high level of autonomy.
• English proficiency at B2+ level for written communication and technical documentation.

Required skills

• Monitoring and logging tools such as Datadog, Grafana and Kibana.
• SQL query writing.
• Jira usage.
• Google Cloud platform (nice to have).
• Scripting languages – Bash, Python, Go (nice to have).

What we offer

• Full‑time B2B contract.
• Fully remote setup (work from anywhere in Europe).
• Up to 20% tax allowance.
• 22 paid leave days annually.
• Additional compensation for on‑call duty.
• Stock options (ESOP) in a fast‑scaling, pre‑IPO company.
• Flexi benefits for wellness, travel or learning.
• Opportunity to experiment with AI and modern tooling.
• Work alongside a high‑performing international engineering team.