Remote Call Center Agent - Real Estate Leasing Support

About the role

Pharmbills connects talent from Eastern Europe and Central Asia with U.S. companies, offering remote, long-term positions. It is expanding its remote team in Colombia to support U.S.-based clients in the real estate sector. As a Call Center Agent, you will be the first point of contact for prospective tenants, guiding them through early leasing stages, gathering key details and coordinating with property management teams, all from home. The role is fixed compensation, not commission-based.

Key responsibilities

• Gather key details from prospective residents by phone and email (name, contact, move-in date, etc.)
• Create and update Guest Cards and contact records
• Schedule in-person tours with onsite leasing teams
• Answer questions and help residents feel informed and confident
• Keep accurate notes and track every conversation
• Share updates and align with U.S. property management teams
• Take on additional support tasks as needed to keep leasing workflows smooth

Required profile

• Background in sales, customer service or call centers (an advantage)
• Excellent spoken and written English
• Friendly, proactive and composed under pressure
• Detail-oriented, with a structured approach to multitasking
• Ability to work remotely with a quiet, distraction-free setup and strong time management

Required skills

• Familiarity with Microsoft Office or other CRM and scheduling platforms
• Clear, confident communication

What we offer

• A fully remote, U.S.-facing position with fixed monthly pay
• International experience in real estate support and customer interaction
• Development of communication, coordination and organizational skills within a growing global team